Below are answers to some basic questions you may have regarding Horizons Supplies and our ordering guidelines. At any time, feel free to call our offices and we will be happy to assist you

Q: What are the hours of operations of Horizons Supplies?

A: Our offices and warehouses are open Monday through Friday from 7am until 5pm. We are closed on the weekends and all public governmental holidays.

Q: Are there any minimum order requirements?

A: There are no minimum order requirements for Cash & Carry orders. To qualify for delivery, however, orders must be over $200.

Q: The product I need is out of stock, what should I do?

A: Please contact our team. All products we sell are subject to availability. A representative will contact you to confirm if any of your items are out of stock and an approximate availability date.

Q: Do you special order products?

A: Yes! We can usually have products on island in 14 days. A deposit may be required. Contact a sales representative.

Q: I have received a different brand than depicted on the website, why?

A: Horizons strives on finding comparable products at the best price. Product pictures that appear in the website are a representation and may or may not depict the actual brand being sold.

Q: When is payment due?

A: Payments are collected at the time of receiving the goods unless you have a business account with an established credit line with us.

Q: Why is my online total different than my final invoice?

A: If you are shopping with us online, we will select your order once it is received and confirm the price total to you by phone or email. As some items are priced by the pound and availability of certain items vary, your online total may be different from the actual final invoice total. 

Q: What payment methods are accepted?

A: We accept cheques, debit cards, Visa, Mastercard, and cash. 

Q: Does Horizons Supplies deliver? How do I qualify for same-day delivery?

A: We deliver only to Business Accounts and Yachts. All orders placed by 8:30am are available for same-day delivery. All orders placed after 8:30am will be delivered the next business day.

Q: I need to return a product, what should I do?

A: All returns must be made within 3 days of the receipt of the product. All products must be returned in its original condition and accompanied with a copy of the original invoice. Once the returned product meets this criteria, a credit will be issued.

Q: Is Horizons Supplies HACCP Certified?

A: Yes! We are HACCP certified by intertek cristal.

Bribery, Corruption and Fraud Policy

Pastrys Ltd ta Horizons Supplies is committed to conducting business in an ethical and honest manner and is committed to implementing and enforcing systems that ensure all forms of bribery, corruption, and fraud are prevented. Pastrys Ltd ta Horizons Supplies has zero tolerance for bribery and corrupt activities. We are committed to acting professionally, fairly, and with integrity in all business dealings and relationships we build with our employees and partners. Pastrys Ltd ta Horizons Supplies will constantly uphold all laws relating to anti-bribery and corruption as it pertains to the laws of Antigua & Barbuda.

Whistle Blower Policy

All employees and directors of the Company are encouraged to make Protected Disclosures under the Policy. ‘Protected Disclosures’ mean that both the disclosures and the names of the informer will be kept strictly confidential at all times. The disclosures may be in relation to matters concerning the Company or its associates. Any person who wishes to make such disclosures should discreetly get in touch with their Reporting Manager and HR to inform them of the incident or observations. In case the incident involves the Whistleblower’s Reporting Manager himself/herself or is found to be a participant in the incident, then the employee should approach the Head of Department along with HR. Emails to report any possible infractions can be done anonymously to op.manager@horizonssupplies.com or accounts@horizonssupplies.com.

Any proof such as documents, media, photographs, messages, chats, mails, etc should be provided in order to substantiate the complaint. Whistleblowers are not required to conduct their own audits or investigate such incidents but merely lodge a complaint with appropriate personnel. The HR or Management will take the investigations forward as they deem fit.